At Pan India Attire, your satisfaction is our top priority. We are committed to providing you with high-quality Indian ethnic wear and a seamless shopping experience. If you’re not satisfied with your purchase, our Return and Refund Policy ensures a smooth process in compliance with Malaysian laws, including the Consumer Protection Act 1999 (CPA).
Eligibility for Returns
We accept returns for the following reasons:
- Wrong item delivered.
- Damaged or defective product received.
- Size or fitting issues (subject to conditions below).
Conditions
- Item must be returned within 7 days of receiving your order.
- The product must be unused, unwashed, and in its original packaging with tags intact.
- Proof of purchase (e.g., receipt or order confirmation) must be provided
Items Not Eligible for Return
Certain items are non-returnable, including:
- Customized or tailored products.
- Items marked as “Final Sale” or “Clearance.”
- Products damaged due to misuse or improper care.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved Refunds
- Refunds will be issued to your original payment method within14 business days.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchange Policy
We offer exchanges for size or fitting issues, subject to availability. If the desired size is unavailable, you may choose a replacement item of equal value or a refund.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Please ensure the item is securely packed to prevent damage during transit.
- We recommend using a trackable shipping method for returns.
How to Initiate a Return
To start a return or exchange, please contact our customer service team at:
Email: info@panindiaattire.com
Phone: +60102392060
Provide the following details:
- Order number.
- Reason for return or exchange.
- Photos of the product (if applicable).
Our team will guide you through the process and provide the necessary return address details.
Changes to the Policy
We reserve the right to update or modify this policy at any time. Changes will be posted on this page with the “Last Updated” date.